Just to add to the below.
I have now spoke to 4 different customer service advisers at Plusnet tonight.
2 of which on the online chat cut me off before even given me a resolution to my query.
One man on the phone who said he would look into it and would call me back but instead replied back on a question opened up on my account - to which he had the audacity to state that on the phone he told me the email was sent on October 2nd and that was it.
I replied asking for proof/screenshot that the email was sent to me on this day but no response, surprise.
Then I rang again to which the final customer service advisor said that the email was sent on October 2nd and offered me £18.99 to cover my next months bill although there is a big difference between £60 and £18.99.
However I am still waiting for a screenshot or proof that the email was sent to me on October 2nd because no one seems to be willing to give this to me which leads me to believe that Plusnet is lying and infact did not send me this email and don't want to deal with the hassle.
I have attached screenshots of all the emails I have received from Plusnet including the only email I received on October 2nd which was an advertisement email and not my cash back email.
It's very upsetting to be basically told by Plusnet that I am lying when I am showing proof of all the emails that I have received since becoming a Plusnet member and have not been given proof back that the £60 cash back email was sent to me.
Moderator's note by Mike (Mav): Near duplicate post released from Spam Filter and subsequently removed.
