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6 dd payments in December, only 1 refunded.

theoule
Grafter
Posts: 81
Registered: ‎31-07-2007

6 dd payments in December, only 1 refunded.

I raised a question on 15th December about six identical direct debits charged in December.  Last week you finally managed to refund one of them.
Can someone please take a look at this, and figure out my billing, no one on the ticket desk seems to be able to read the question.Question #78589235

Thanks
3 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: 6 dd payments in December, only 1 refunded.

I'd recommend contacting your bank asap and claiming back the other 4 payments so you're not out of pocket while PN sort this out!
theoule
Grafter
Posts: 81
Registered: ‎31-07-2007

Re: 6 dd payments in December, only 1 refunded.

It's a small amount as I only have an email subs £1.06 per month, but still extremely annoying that they can't get it right
Even after I notified them of the error, they can't get the refund right. 
I don't want to invoke the DD guarantee for such a small amount.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: 6 dd payments in December, only 1 refunded.

I'll have a look now.
OK, I've now refunded all the payments from December, apologies for the error.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff