cancel
Showing results for 
Search instead for 
Did you mean: 

£52.00 Bill

dozey01
Newbie
Posts: 6
Registered: 20-08-2011

£52.00 Bill

I asked for a break down on the above bill 4/5 days ago, I got a reply stating I'd used 20GB more than I was allowed and at £5.00 for 5GB that = £20.00.
That's all I got nothing about the other £32.00 - I'm not stupid, I know I went over the 10 Gig allowed and taking that into account I still think I've been over charged.
While I haven't paid the bill (YET) I can't get into my account to check where the other miney was spent so I am forced to raise a ticket and wait.
Meanwhile I can't get into my e/mail, or e/bay where I earn the money to pay the Bills - Due to restrictions. this speed is of no use to me. If I have switch over to my Dongle, the next time I use BROAD BAND it will be with a diffrent ISP.
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: £52.00 Bill

I've replied to your ticket with the information you asked for, you can also see the breakdown of your bill here: https://portal.plus.net/my.html?action=view_transactions&s=0
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dozey01
Newbie
Posts: 6
Registered: 20-08-2011

Re: £52.00 Bill

Hi, that's better,Thanks, though I can't see a break down of my phone calls anywhere, My calls are normally under a fiver.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: £52.00 Bill

matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: £52.00 Bill

If your broadband connection means that much to you, it might be worth swapping to Extra, for +£5.
Rather than getting 5GB for £5, You'd then end up with another 50GB per month to use.
Regards