£50 reward

[#1]

Hi, 

After recently purchasing your unlimited Fibre packaged I still haven't received an email to claim the £50 reward offered to me on signing up.

I spent 40 minutes on the phone on Wednesday evening to eventually be told I would be contacted on Thursday (spoke to [CSA Removed]).

I am still waiting for the call back and the expected answer time today is 30 minutes. Unfortunately I cannot spend so much time chasing the reward by phone.

Please can you advise when I will receive the £50 cashback I was offered?

Thanks in advance

James

Moderator's note by Dick (Strat) CSA name/s removed to private staff area as per Forum rules

[#2]

Can anyone from Plusnet help please?

[#3]

Hi James,

Sorry to hear you haven't heard about your cashback yet. I've escalated that to our marketing team. Once we hear back we'll be in touch via this ticket: https://www.plus.net/wizard/?p=view_question&id=155637296

Anoush

[#4]

I have the same issue for £50 reward