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£50 cashback ?

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

£50 cashback ?

How to claim your £50 cashback:
1. Sign up for Plusnet Broadband and Home Phone.
2. Within 2 working days you'll receive an email containing a link to a claim form.
3. Complete and submit the claim form.
4. Now wait 30 days, following the activation of your service.
5. We'll post your £50 cheque to you within the next 30 days.

Its my 3rd working day and still nothing... Sad
11 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: £50 cashback ?

Today isn't a working day!
If you signed up Friday you should expect something by the end of Tuesday.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: £50 cashback ?

yup i know, i signed up weds morning
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback ?

Hi, we have updated your ticket 57674934 and this will get things sorted for your £50 cashback.
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: £50 cashback ?

Yes you have with this,
Quote
We have now escalated this to the correct department to ensure you are subscribed to the £50 Cashback offer. You do not need to do anything further and your cheque will be sent out to you as per the Terms and Conditions of this offer.

But im slightly confussed as the terms and conditions say this...
Quote
How to claim your £50 cashback:
1. Sign up for Plusnet Broadband and Home Phone.
2. Within 2 working days you'll receive an email containing a link to a claim form.
3. Complete and submit the claim form.
4. Now wait 30 days, following the activation of your service.
5. We'll post your £50 cheque to you within the next 30 days
.

Plusnet did not send me a claim form?
If i fill out a claim form then ive done everything by your terms and conditions.  ( if i dont fill out the form which you say i get within 2 working days, and i still aint got it 4 days on, you could turn around and with hold my offer )?
Also your terms and conditions aint correct, customers should not need to place a support ticket to get the offer, false advetising here ?
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: £50 cashback ?

Same issue here with an account I opened on 11th July. I've raised a support call about it.
Obviously there's an issue with them being sent out?Huh
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback ?

Quote from: ukste

But im slightly confussed as the terms and conditions say this...
Plusnet did not send me a claim form?
If i fill out a claim form then ive done everything by your terms and conditions.  ( if i dont fill out the form which you say i get within 2 working days, and i still aint got it 4 days on, you could turn around and with hold my offer )?
Also your terms and conditions aint correct, customers should not need to place a support ticket to get the offer, false advetising here ?


Were investigating this with our suppliers as to why this has not been sent out as there could be a potential issue, please rest assured that we will honor this, as it was no fault of yours that you didn't receive the email, you should not have to raise a support ticket for this, as mentioned we have escalated this to make sure that you do get the cashback offer your entitled too.
Chris
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback ?

@dsw
Quote from: dsw
Same issue here with an account I opened on 11th July. I've raised a support call about it.
Obviously there's an issue with them being sent out?Huh

as mentioned in the earlier post, we are currently investigating this with our suppliers, as soon as I've got an update for you I'll be back in-touch.
Chris
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback ?

@dsw
Your cheque is on it's way to you, so it should be dropping through your letter box any day.
Chris
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
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Registered: ‎13-07-2012

Re: £50 cashback ?

Mines also being sorted thanks!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback ?

Glad to see that everything is sorted, any further queries with them let me know.
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: £50 cashback ?

it is for me, but it seams other customers have same issues... something aint right i dont think.