£50 cashback ?
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£50 cashback ?
15-07-2012 3:16 PM
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1. Sign up for Plusnet Broadband and Home Phone.
2. Within 2 working days you'll receive an email containing a link to a claim form.
3. Complete and submit the claim form.
4. Now wait 30 days, following the activation of your service.
5. We'll post your £50 cheque to you within the next 30 days.
Its my 3rd working day and still nothing...
Re: £50 cashback ?
15-07-2012 3:21 PM
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If you signed up Friday you should expect something by the end of Tuesday.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: £50 cashback ?
15-07-2012 3:24 PM
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Re: £50 cashback ?
16-07-2012 10:38 AM
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Re: £50 cashback ?
16-07-2012 5:02 PM
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Quote We have now escalated this to the correct department to ensure you are subscribed to the £50 Cashback offer. You do not need to do anything further and your cheque will be sent out to you as per the Terms and Conditions of this offer.
But im slightly confussed as the terms and conditions say this...
.
Quote How to claim your £50 cashback:
1. Sign up for Plusnet Broadband and Home Phone.
2. Within 2 working days you'll receive an email containing a link to a claim form.
3. Complete and submit the claim form.
4. Now wait 30 days, following the activation of your service.
5. We'll post your £50 cheque to you within the next 30 days
Plusnet did not send me a claim form?
If i fill out a claim form then ive done everything by your terms and conditions. ( if i dont fill out the form which you say i get within 2 working days, and i still aint got it 4 days on, you could turn around and with hold my offer )?
Also your terms and conditions aint correct, customers should not need to place a support ticket to get the offer, false advetising here ?
Re: £50 cashback ?
16-07-2012 9:07 PM
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Obviously there's an issue with them being sent out?
Re: £50 cashback ?
17-07-2012 12:03 PM
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Quote from: ukste
But im slightly confussed as the terms and conditions say this...
Plusnet did not send me a claim form?
If i fill out a claim form then ive done everything by your terms and conditions. ( if i dont fill out the form which you say i get within 2 working days, and i still aint got it 4 days on, you could turn around and with hold my offer )?
Also your terms and conditions aint correct, customers should not need to place a support ticket to get the offer, false advetising here ?
Were investigating this with our suppliers as to why this has not been sent out as there could be a potential issue, please rest assured that we will honor this, as it was no fault of yours that you didn't receive the email, you should not have to raise a support ticket for this, as mentioned we have escalated this to make sure that you do get the cashback offer your entitled too.
Chris
Re: £50 cashback ?
17-07-2012 12:07 PM
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Quote from: dsw Same issue here with an account I opened on 11th July. I've raised a support call about it.
Obviously there's an issue with them being sent out?
as mentioned in the earlier post, we are currently investigating this with our suppliers, as soon as I've got an update for you I'll be back in-touch.
Chris
Re: £50 cashback ?
17-07-2012 2:32 PM
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Your cheque is on it's way to you, so it should be dropping through your letter box any day.
Chris
Re: £50 cashback ?
18-07-2012 5:46 PM
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Re: £50 cashback ?
19-07-2012 4:38 PM
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Re: £50 cashback ?
30-07-2012 2:57 PM
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