£50 cashback

[#1]

Good to hear. Still no word on mine

[#2]

@adamwalker Any update on my cheque?

[#3]

Hi @fsdada 

We sent some supplementary information rearing this to our Marketing Team yesterday - currently we are waiting on a reply from them.

Apologies for the delay in this reaching you. 

Kind Regards,

MoR

[#4]

@fsdada I've just added an update to your account, it should be sorted now. Thanks a lot for your patience. 

[#5]

Does that mean I should receive my cheque soon or an email?

[#6]

Just to let everyone know that some good news . My cheque for £50 arrived on Friday. Which was about two weeks from when Mads posted that they had sent a cheque out. 

Hopefully anyone who has read my post will find this useful.  

Thanks Plusnet 

and maybe you can look at this process and ,make it easier for everyone in the future , to be able to get these offers. 

[#7]

Hi @fsdada

You should receive your cheque in the next 14 days. Hope that clarifies your query. Thanks - Sophia

[#8]

I am having the same issues.  Tried calling Customer support today and gave up after 40 minutes waiting.

Please can someone look into why I havent received my £50 cashback email.

Thanks

[#9]

Hi @reddwarfuk,

I'm sorry that you've not yet received your cashback redemption email and for the wait times that you experienced when you tried to call us about this.

I can see that it has been over 14 days since your services were activated so I have escalated this to our marketing team. I should receive a response from this team within the next seven days. Once I have this update I'll contact you via ticket on your account and you'll also receive a notification of this via email.

[#10]

Thanks @Saltariva I'll let you know once it arrives safely

[#11]

Still no cheque yet

[#12]

@fsdada, as per the ticket it can take up to 14 days to receive this. Please get back to us on 07/12 so we can chase this for you.

[#13]

Hi there,

I'm also a new Plusnet Broadband customer who signed up with the £75 cashback offer. It's been more than 10 working days and I haven't received any email. Could you please follow this up for me?

Many thanks,

Jamie 

[#14]

Hi @JASmith,

Thanks for getting in touch, I appreciate your query.

I have looked into this and have posted an update here.

Let us know if you need any further assistance.

Thanks - LF