£50 cashback
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Re: £50 cashback
21-11-2018 1:45 PM
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Hi @michael62
Thanks for getting in touch.
The timescales for cashback and other relevant cashback information are contained in the Cashback FAQ's here. This information is available to the general public and can be accessed and read prior to signing up for any deal that includes cashback.
Best wishes
Dave
Re: £50 cashback
21-11-2018 1:48 PM
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It does state in the terms that an email about the cashback should be received in 10 working days which that hasnt happened
Re: £50 cashback
21-11-2018 2:45 PM
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Thanks for the message, something has clearly not gone to plan so I'm really sorry about that but we will get you sorted. I've just escalated the issue with our billing team and I'll let you know as soon as we've had a response.
Adam
Re: £50 cashback
21-11-2018 3:09 PM
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Re: £50 cashback
21-11-2018 3:11 PM - edited 21-11-2018 3:12 PM
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Re: £50 cashback
21-11-2018 3:16 PM
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Re: £50 cashback
22-11-2018 1:44 PM
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@fsdada I've just added an update to your account. Here's a direct link: https://www.plus.net/wizard/?p=view_question&id=184801745
Re: £50 cashback
22-11-2018 1:54 PM
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Thanks but that didn't answer my question. There was no affiliate code, you phoned me and asked if I wanted to switch from BT to Plusnet with the promise if £50 cashback. So you're saying there is no record of this? You were quote happy to set up the broadband and take over the line.
Re: £50 cashback
22-11-2018 2:12 PM
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Re: £50 cashback
22-11-2018 2:13 PM
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Thanks very much! It was a callback from the website at the time of seeing the offer. I entered my number and a representative called me back to take me through the switch offer
Re: £50 cashback
22-11-2018 2:27 PM
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Re: £50 cashback
22-11-2018 5:30 PM
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Hi,
I am in a similar position, I haven't received the email about the cashback card. I have checked the mailbox and spam box but nothing. I signed up on the 17/10/18.
Any Ideas?
Cheers
Dave
Re: £50 cashback
22-11-2018 6:41 PM
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Hi, I still haven't received the email, who did you pass it onto?
Re: £50 cashback
22-11-2018 8:30 PM
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Hi @carolmc57
Thanks for coming back to us.
@adamwalker will have passed this onto our marketing team - they generally respond within 2-3 working days, so I'm sure he will come back to you with an update as soon as he has one.
Best wishes
Dave
Re: £50 cashback
23-11-2018 3:24 PM
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Cheque arrive today from August sign up even though no email received.
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