£50 cashback
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- Re: £50 cashback
09-08-2018 11:12 PM
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Hello Plusnet,
I signed up for fibre broadband on 7 July, and the uSwitch offer showed a £50 cashback incentive. Broadband was activated on 23 July, but since then I've received no e-mail about the cashback.
Please have a look at whether this needs to be chased up.
Many thanks,
Edocaster
Fixed! Go to the fix.
Re: £50 cashback
10-08-2018 10:22 AM - edited 10-08-2018 10:25 AM
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Hi @edocaster,
A warm welcome to Plusnet and the forums,
Sorry to hear about the issue you have experienced with our cash back process,
I have done a bit of digging on your account and have left a ticket here - https://www.plus.net/wizard/?p=view_question&id=180759355- for you to look over.
Kind regards - Maddy
Re: £50 cashback
10-08-2018 10:31 PM
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Hi Maddy - thanks for chasing this up. Hopefully the e-mail will come through soon.
Re: £50 cashback
11-08-2018 10:59 AM
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Hi @edocaster,
Our marketing team has come back to us and advised that you should expect your redemption email for the cashback within the next week.
I am sorry you've had issues in receiving this but please let us know if you have any further problems.
- Warwick
Re: £50 cashback
17-08-2018 7:52 PM
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Hi - thanks for looking at this. But I've still received no e-mail about the cashback. Would you mind chasing this up further? Many thanks.
18-08-2018 12:01 PM - edited 18-08-2018 12:04 PM
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Hello @edocaster
We're really sorry to hear that you haven't received your cashback redemption email.
We are aware that there have been some issues with our automated system sending out our correspondence. Due to this our Marketing Team are sending emails to all customers impacted within the next 7-14 working days.
Please feel free to get back in touch if you do not receive correspondence within this time frame.
Re: £50 cashback
22-08-2018 11:12 PM
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Thanks. The e-mail arrived today. So all should be good now.
Re: £50 cashback
23-08-2018 11:47 AM
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Hello @edocaster, I am glad to hear it has all been sorted and you have received the email. Please feel free to get back in touch with us should you require further assistance - Wakas
Re: £50 cashback
11-11-2018 3:03 PM
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Hi ,
I haven't had an email about £50 cashback yet . I signed up in early October 2018 . I have scrolled through my inbox but haven't found any emails regarding this ? Has anyone a solution to how to resolve this .
Many thanks
Michael
Re: £50 cashback
11-11-2018 9:39 PM
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Hi there @michael62, can you please check through your junk/spam folders as well. If you still cant find, please let us know so we can investigate further.
Re: £50 cashback
14-11-2018 9:07 AM
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Nothing in my Spam box , checked all emails that were sent , nothing relating to cashback unfortunately
Re: £50 cashback
14-11-2018 2:06 PM
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Hi,
I also haven't received an email about the £50 cashback i was offered on joining on 11/10/18.
Please could you let me know what to do?
Re: £50 cashback
14-11-2018 4:33 PM
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Hi @michael62
Thanks for getting back in touch and I am sorry to hear that you are still having issues with your cashback redemption email.
I have looked into this and responded here
Please get back in touch if you have any issues.
Please could you indicate how you signed up for your services? if this was through our website or if you used an affiliate site such as Quidco, Topcashack etc
Thanks.
Re: £50 cashback
14-11-2018 6:02 PM - edited 14-11-2018 10:36 PM
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Hi , Warwick
That unfortunately isn't very helpful ?
I have not received an email on the 17/10/2018 at 00.17am . I already stated that I had checked all my inboxes. You may have sent one , but that doesn't mean I have received it ?
Posting a reply privately , without an option to reply is not very helpful either.
Why are you making claiming back the cashback so difficult , this just devalues your company
Please can you just sort this out without having to make a song a dance about it .
Re: £50 cashback
14-11-2018 6:25 PM
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