£50 cashback not received

[#1]

Hi,

I renewed my broadband at the start of August but still haven't received the promised £50 cashback - when will this arrive?

Thanks

[#2]

Hi @tallulah31, I have sent further details regarding this on the account for you, you can view this here.

[#3]

This still hasn't arrived and it has been over 60 days. Can you please chase this up for me and confirm a date it will arrive?

[#4]

Sorry to hear you haven't received your cashback cheque yet. I've raised this with our billing team and we'll be in touch when we know more. It should be within the next 5 working days.