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£50 cashback e-mail hasn't been received...

kris214
Newbie
Posts: 7
Registered: ‎20-07-2012

£50 cashback e-mail hasn't been received...

Hi. I've yet to receive the e-mail relating to my £50 cashback. Do I have to wait 2 days after my line and broadband has been setup or 2 days after ordering?
Many thanks.
Kris.
10 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback e-mail hasn't been received...

Hi Kris,
I've checked your account, the £50 cashback offer is not eligible on fibre products.
You can view the terms of the cashback offer <a href="http://www.plus.net/packages/">here</a> at the bottom of the page.
Chris
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: £50 cashback e-mail hasn't been received...

I don't think that is at all clear. How is someone who is not familiar with Plusnet products supposed to know that Plusnet Extra and Plusnet Extra Fibre are totally different products and not the same thing on different types of connection? That page needs to be amended urgently to make it clear it doesn't apply to Fibre.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback e-mail hasn't been received...

We'll have a discussion with the relevant team regarding this, through the sign up process on the website it does not state that the cashback offer is available on fibre.
Chris
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: £50 cashback e-mail hasn't been received...

So if the original poster had signed up for Extra and then moved to Fibre he would have got the £50 cashback  Crazy
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback e-mail hasn't been received...

No, It is only for new customers, so whatever the initial sign-up package is.
I certainly understand your point, this is why we are discussing this with the relevant team.
Chris
adie:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: £50 cashback e-mail hasn't been received...

Quote from: Oldjim
So if the original poster had signed up for Extra and then moved to Fibre he would have got the £50 cashback  Crazy

Misread this, thought you was saying from fibre to extra, so yes, you would receive the cashback offer as the initial sign up qualify's for the offer.
Apologies, you were spot on.
Chris
kris214
Newbie
Posts: 7
Registered: ‎20-07-2012

Re: £50 cashback e-mail hasn't been received...

Just before I tapped order button it stated I'd receive an email within 2 days with a claim form to get £50 cash back! That's the only way I knew about it as there was no mention of it on the fibre products page, only when I was about to complete the order!
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: £50 cashback e-mail hasn't been received...

Hmm, no comment!
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: £50 cashback e-mail hasn't been received...

Strange, did you go through the signup journey for a standard ADSL account and then upgrade? We've just been through the process on our live website and also on our staging platform and don't get that at all.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kris214
Newbie
Posts: 7
Registered: ‎20-07-2012

Re: £50 cashback e-mail hasn't been received...

I'm not sure to be honest, all I remember was I tapped an option to have fibre at an extra £10 per month and then just before I completed it mentioned the £50 cash back thing.