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£50 cashback cheque NOT received

malcolmfl
Dabbler
Posts: 12
Registered: 25-02-2015

£50 cashback cheque NOT received

I signed up for both phone and fibre broadband with the promise of £50.00 cashback, I received and replied to the cashback e-mail on the 11th March 2015, I was told the cheque would arrive within 30 days which it hasn't,
I Quote,
: "Cashback offers - within 30 days of clicking the link you'll receive a cheque through the post. This will be in the name of the account holder, sent to the address on your account. "
Could you please chase this up as a priority?
Username: malcfletcher
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: £50 cashback cheque NOT received

Sorry to hear you haven't received it yet.
I'll send a e-mail off to the right people to find out what's happening.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
malcolmfl
Dabbler
Posts: 12
Registered: 25-02-2015

Re: £50 cashback cheque NOT received

Thank you  Matthew Wheeler,
Have you had a reply yet?
Oh and can you please re-instate the "Ticket" system for Plusnet help
Community Veteran
Posts: 26,432
Thanks: 684
Fixes: 8
Registered: 10-04-2007

Re: £50 cashback cheque NOT received

I presume you've seen http://community.plus.net/forum/index.php/topic,137952.0.html and the poll at http://community.plus.net/forum/index.php/topic,138400.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: £50 cashback cheque NOT received

Have you got your cash back not got mine?
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
malcolmfl
Dabbler
Posts: 12
Registered: 25-02-2015

Re: £50 cashback cheque NOT received

I was told by Plusnet the cheque had been posted "shortly after the bank holiday" (Easter) it did arrive today 22nd April 2015 but was dated for 15th April 2015 so clearly it wasn't posted when they say but shortly after I asked it's whereabouts.
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: £50 cashback cheque NOT received

Mine arrived yesterday afternoon too, the 22nd April.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png