£50 cashback May 2016 offer

[#1]

Hi,

ordered Plusnet Unlimited broadband on 31st of May clicking on big banner on your website saying £50 cashback but until today I get nothing from you. Overall service is good but I thought I'll use cashback for better router  

[#2]

Hi Deemax,

The offer code used when you signed up for includes 12 months of free broadband rather than £50 cashback.