£50 cash back?
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- £50 cash back?
Re: £50 cash back?
23-02-2018 2:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Help team
I realise if I'm not on the ball, I'll completely forget about my £50 English (or Scottish, I'm not a racist) pounds from the company are a whole 8 days late with my checking my junk mail email!
It's a disgrace. I demand it sorting, like, now. Actually, could you look into it for me, thanks.
Have a great weekend
PS .I'm serious. About not being on the ball.
Re: £50 cash back?
23-02-2018 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Gandalf for the help and response, but to clarify for anyone who think sarcasm is called for: my mother is in her late 70s, has had a stroke and doesn't properly understand how email works. I have a life, too, and it's hard for me to be 'on the ball' for my mum as well. I checked her email and there were none for the two weeks around the date the cashback message is supposed to have been sent. She doesn't know how to delete emails and she doesn't have a junk email (or didn't then, as I've now opened her a Plusnet email account). So it's a mystery what happened to that message and as the cashback was one of the reasons she was persuaded to go to Plusnet in the first place, she's what you might call a little miffed about the situation.
Re: £50 cash back?
23-02-2018 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You've been on here longer than I have, and would have read replies about this issue .Surely you noticed the ones that said they were waiting 50-60 days for an email. That would have been a nightmare wouldn't it? Reminding her to check her trash mail? I've drawn their attention to it, early. You can thank me later (That's sarcasm..shall I put I smiley in just in case?)
Personally, when i join forums I luck to gauge a feel of the place before posting. The mods here have a lot of maybe genuinely p'eed off posters pouring their hate about the fact 'Game of Thrones' buffered for an entire episode. Is that better than a bit of genuine and quite obvious sarcasm.
I'm genuinely sorry for your mum, but sometimes I think sarcasm would be the least of her worries. Which was why I mooched about a bit. Heaven knows a mod might appreciate the slightly different approach. Just a thought
Have a great weekend. (Not sarcasm)
Re: £50 cash back?
15-05-2018 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I signed up with Plusnet in January 18 - finally got 'live' mid February (after a number of false starts) - I did receive an email telling me that I should receive my 'cashback' email, but I never did....
I then received a sales/account check call a short while ago and mentioned to the agent that I had yet to receive my cashback - I was advised that if I didn't receive an email soon, I should get in touch to chase it up...
I went on 'chat' yesterday with an agent and was told that the redemption email had been sent to me away back in February (it was not, I have checked ALL the emails I received from Plusnet around that time, and there were a significant number of them, but not the elusive 'cashback' email) I was then told by the agent that the offer had 'expired' as I was to have responsed within 2 months - I'm livid - I never received the email!! The entire exchange was significantly short of satisfactory and could certainly not be called 'customer service' - how can a term of my 'contract' (which I understand is, in fact, simply an agreement) have expired?! The cashback was part of the deal and the only reason I went ahead with Plusnet, from a financial point of view.
I think Plusnet's business ethics are abhorrent - the 'customer service advisor' ( who was of no service to this customer!) offered no apology, explanation, worthwhile assistance or offer of rectification and I am now waiting to find out what, if anything, is going to be done - he is apparently requesting a listening request for the conversation I had a short while ago, though I am unsure exactly this is going to acheive, or where, exactly, I go from here....
My boyfriend suggested I do a quick google for "Plusnet £50 cashback scam", and was none too surprised when I found a whole screed of similar complaints - non-receipt of cashback email.
I would like someone from Plusnet to rectify this situation immediately - and I again would like to highlight just how awful this method of conducting business is. I intend to follow this through - and would state again, I think the way in which Plusnet conduct their business is - thus far - reprehensible - not good Plusnet, not good at all!
Re: £50 cash back?
15-05-2018 7:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Melanie,
I'm sorry to hear about your experience and can confirm that we have agreed to honour the cashback offer.
This is outlined in the ticket here
Please let us know if we can be of further assistance.
Re: £50 cash back?
15-05-2018 8:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really very grateful.... I'd got quite wound up by the whole thing....
My one suggestion to Plusnet, as a result of this issue, would be to honour the agreement/cashback refund regardless of the circumstances under which the customer has been unable to effect the refund.... My own circumstances were that I really did not receive the redemption email, so was unable to respond within 2 months of receipt....neither should it be up to the customer to have to chase receipt of said email. Time goes by quickly in busy lives, and telling me that the "offer had expired" was exceptionally bad form.
Again, I thank you for your assistance in resolving this matter and look forward to receiving my cheque.
Best regards
Melanie
Re: £50 cash back?
18-05-2018 2:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @melilla004
We are really happy @OllieC was able to resolve this for you. Please get back in touch if you have any further problems.
Re: £50 cash back?
18-05-2018 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had exactly the same issues. Told the offer expired despite no email. I posted in this thread in February too to no avail. Can you help please?
Re: £50 cash back?
05-06-2018 7:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@mike1973 I've raised a ticket on your account with more details regarding this.
Re: £50 cash back?
06-06-2018 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matthew
After reading this message I received the ticket via email where you said you sent me the voucher email on 8th February and as this has now expired there is nothing more you can do. How can I respond to an email I never received. I'm beginning to think that maybe this is some sort of scam. You wouldnt pay for an invoice you never received would you?
As mentioned previously, @melilla004 above in this thread had exactly the same issue as me but has now had the voucher offered. How can my situation be deemed 'nothing we can do about it' when its patently obvious it can when you can do this for other customers
Thank you
Re: £50 cash back?
06-06-2018 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @mike1973
I've looked into the issue and the ticket that @MatthewWheeler placed on your account.
I'm afraid that the information provided is correct and there is nothing more which can be done regarding this issue.
I'm very sorry for the inconvenience this has caused you.
Kind Regards
Re: £50 cash back?
06-06-2018 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: £50 cash back?
06-06-2018 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry @mike1973
Each Cashback issue is dealt with on it's own merit and they can't really be judged against each other.
In your case, I can see @MatthewWheeler looked into the required systems and performed the necessary checks to provide you with this information before placing the ticket on your account.
I appreciate that this is not the answer which you were hoping for, however, i'm afraid we are unable to do any more regarding this issue.
Thank you
Re: £50 cash back?
06-06-2018 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I consider this a breach of contract on your side. You can see from this thread I asked about my email back in February. Why didn’t any help desk staff make a ticket or contact me back then? I got no response from that initial query either
Re: £50 cash back?
06-06-2018 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @mike1973,
Thanks for getting back in touch. I'm sorry for the poor experience that you've had in regards to your cashback and that your post on this thread from the 23rd of February was missed. In light of this, I've had a further look into this for you. As my response contains account specific information I've added this to the ticket here.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page