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£50 cash back offer not received

garywilkinson90
Newbie
Posts: 4
Registered: ‎08-03-2017

£50 cash back offer not received

I have been with plus net for over a month now and when I signed up i was promised £50 cash back within 10 days as of yet i have heard nothing from Plusnet.

 

Has anybody else had the same problem? And if so how was it resolved?

13 REPLIES
Jonpe
Aspiring Champion
Posts: 1,972
Thanks: 527
Fixes: 6
Registered: ‎05-09-2016

Re: £50 cash back offer not received

Make sure you go through your emails to check that you haven't missed the one from PN that tells you how to claim your caskback.  As I understand it you have 60 days to claim it so you are right to start chasing it up at this early stage.

If they haven't sent you an email (yes, it does seem to happen), one of their helpful staff on this forum will assist you.

garywilkinson90
Newbie
Posts: 4
Registered: ‎08-03-2017

Re: £50 cash back offer not received

Yeah I have been through all of my emails but nothing has been sent.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: £50 cash back offer not received

Hi there,

 

Thanks for getting in touch. I think I can see how this has happened. Looking over your account the email address appears to be spelt differently to the one on your account, if you follow this link you'll be able to update it. https://portal.plus.net/my.html?s=0&action=account_summary

 

I'll get the cashback chased up for you and you should hear back within the next 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
garywilkinson90
Newbie
Posts: 4
Registered: ‎08-03-2017

Re: £50 cash back offer not received

Thanks Chris, I've been on and changed my email to the correct one, I have rang up and changed it before as I had the same problem when I first signed up so dont know why it hasnt been changed back.
Cheers for your help.
garywilkinson90
Newbie
Posts: 4
Registered: ‎08-03-2017

Re: £50 cash back offer not received

Hi Chris,

 

I have still not yet received this email, could you check this for me please.

 

Thanks

 

 

Gary

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: £50 cash back offer not received

Sorry to hear that Gary, I'm chasing this up again and will get back to you asap.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: £50 cash back offer not received

Just an update on this, the cheque will be with you in the next 14 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
wkosiba
Newbie
Posts: 2
Registered: ‎12-05-2017

Re: £50 cash back offer not received

Hi,

I've not received my cheque as yet either. That is well over 30 days ago when I replied to PN e-mail. Can you have a look please?

 

Thanks

W

Plusnet Alumni (retired) TonyMC
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: £50 cash back offer not received

Hi wkosibe, Sorry to hear this, can you PM me your account user name and I will check what has happened to it,- Tony

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 Tony C
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 9,172
Thanks: 2,879
Fixes: 458
Registered: ‎21-04-2017

Re: £50 cash back offer not received

Hi there @wkosiba first of all a warm welcome to the community forums.

 

I've found your account from your forum details, and I am sorry to hear you haven't received your cashback yet. I have escalated this with our Marketing team, I expect to receive an update within the next 5 working days.

 

We'll update you via this ticket.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
wkosiba
Newbie
Posts: 2
Registered: ‎12-05-2017

Re: £50 cash back offer not received

Thank you Gandalf for looking into this for me.

 

Kind regards

W

Plusnet Help Team
Plusnet Help Team
Posts: 9,172
Thanks: 2,879
Fixes: 458
Registered: ‎21-04-2017

Re: £50 cash back offer not received

No problems, let us know if I can help with anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 9,172
Thanks: 2,879
Fixes: 458
Registered: ‎21-04-2017

Re: £50 cash back offer not received

@wkosiba

Our Marketing team have advised me that they will arrange for your cheque to be resent. Please allow 14 working days for delivery, but please let me know if you haven't received it following this timeframe.


Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team