£50 cash back offer not received
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- Re: £50 cash back offer not received
£50 cash back offer not received
08-03-2017 10:02 AM
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I have been with plus net for over a month now and when I signed up i was promised £50 cash back within 10 days as of yet i have heard nothing from Plusnet.
Has anybody else had the same problem? And if so how was it resolved?
Re: £50 cash back offer not received
08-03-2017 11:56 AM
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Make sure you go through your emails to check that you haven't missed the one from PN that tells you how to claim your caskback. As I understand it you have 60 days to claim it so you are right to start chasing it up at this early stage.
If they haven't sent you an email (yes, it does seem to happen), one of their helpful staff on this forum will assist you.
Re: £50 cash back offer not received
08-03-2017 12:55 PM
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Re: £50 cash back offer not received
08-03-2017 5:00 PM
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Hi there,
Thanks for getting in touch. I think I can see how this has happened. Looking over your account the email address appears to be spelt differently to the one on your account, if you follow this link you'll be able to update it. https://portal.plus.net/my.html?s=0&action=account_summary
I'll get the cashback chased up for you and you should hear back within the next 5 working days.
Re: £50 cash back offer not received
08-03-2017 9:10 PM
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Cheers for your help.
Re: £50 cash back offer not received
14-03-2017 8:04 AM
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Hi Chris,
I have still not yet received this email, could you check this for me please.
Thanks
Gary
Re: £50 cash back offer not received
14-03-2017 11:19 AM
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Sorry to hear that Gary, I'm chasing this up again and will get back to you asap.
Re: £50 cash back offer not received
14-03-2017 4:52 PM
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Just an update on this, the cheque will be with you in the next 14 working days.
Re: £50 cash back offer not received
12-05-2017 12:56 PM
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Hi,
I've not received my cheque as yet either. That is well over 30 days ago when I replied to PN e-mail. Can you have a look please?
Thanks
W
Re: £50 cash back offer not received
12-05-2017 1:13 PM
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Hi wkosibe, Sorry to hear this, can you PM me your account user name and I will check what has happened to it,- Tony
Re: £50 cash back offer not received
16-05-2017 8:56 AM
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Hi there @wkosiba first of all a warm welcome to the community forums.
I've found your account from your forum details, and I am sorry to hear you haven't received your cashback yet. I have escalated this with our Marketing team, I expect to receive an update within the next 5 working days.
We'll update you via this ticket.
Thanks for your patience.
Re: £50 cash back offer not received
16-05-2017 12:41 PM
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Thank you Gandalf for looking into this for me.
Kind regards
W
Re: £50 cash back offer not received
16-05-2017 1:08 PM
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Re: £50 cash back offer not received
24-05-2017 3:15 PM - edited 24-05-2017 3:16 PM
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Our Marketing team have advised me that they will arrange for your cheque to be resent. Please allow 14 working days for delivery, but please let me know if you haven't received it following this timeframe.
Thanks for your patience.
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