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£50 Reward Card not received and no e-mail

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Hooked
Posts: 5
Registered: ‎29-06-2018

£50 Reward Card not received and no e-mail

Signed up well over a month ago and activated end of June. I have still not received an e-mail nor delivery of my £50 reward card. Where is it?Huh

5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 8,086
Thanks: 965
Fixes: 392
Registered: ‎01-01-2012

Re: £50 Reward Card not received and no e-mail

Sorry to hear you haven't received your rewards card.

We've checked your account and it looks like you didn't sign up to a cashback offer through ourselves.

Did you go through a 3rd party such as Quidco or TopCashBack?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Hooked
Posts: 5
Registered: ‎29-06-2018

Re: £50 Reward Card not received and no e-mail

When I signed up there was a big banner saying about a £50 reward card from Plusnet.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,869
Thanks: 5,651
Fixes: 955
Registered: ‎21-04-2017

Re: £50 Reward Card not received and no e-mail

Was the reward card showing against a fibre deal or an ADSL/broadband deal?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Hooked
Posts: 5
Registered: ‎29-06-2018

Re: £50 Reward Card not received and no e-mail

It was definitely a fibre deal. There was a big banner going over the top of the page.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: £50 Reward Card not received and no e-mail

 

Hi @elaineron,

 

Thanks for coming back to us.

 

Could you let us know if you signed up for the fibre offer via our website or via a 3rd party website (For example, Money Saving Expert, QuidCo etc).

 

Do you have any record/correspondence that relates to the cashback offer?

 

Best wishes,

 

Dave