£50 Pre Paid Credit Card

[#1]

Hi,

We joined Plusnet Broadband through an email we received offering a £50 Reward Card. When we hadn't received any details about the Reward Card after a couple of weeks of being a Broadband customer we contacted Customer Services and were told it could take up to 60 days! We still haven't heard anything about the Reward Card and were wondering what is happening?

[#2]

Hi @wykiwy

Thanks for getting in touch and I am sorry to hear that you have not heard regarding a reward. Can I ask, was the email from Plusnet or was it from a third party affiliate such as Money Saving Expert, Quidco or Topcashback?

Secondly I would ask if you have checked through your Spam/Junk folders on your email? sometimes emails relating to such offers can fall into there by accident.

[#3]

Hi Warwick,

Thanks for the reply.

The email was from Plusnet with the label "We'd hate for you to miss out Margaret" .  We received it on the 22nd of March this year. We kept an eye on the Spam/Junk folder and nothing has gone in there.

[#4]

Hi there, I've checked the account and it doesn't look like the offer taken at sign up included cashback but that email would seem to claim otherwise. 

Would it be possible for you to send me a private message with a screengrab of the email so I can take a look at that for you please?

[#5]

Hi,

We sent a screenshot of the £50 Reward Card offer email to you yesterday and haven't heard anything back from you as yet. Could you update us please?

Thank you.

[#6]

Thanks for getting back to us, I'm sorry I've not had the chance to reply to your PM. I've sent an escalation over to our billing team to look into this. 

I'm on leave until next Wednesday not but colleagues of mine will get back to you when we've had a response. 

[#7]

Hi,

We still haven't heard anything about the £50 Reward Card. I notice a couple of customers were in the same position and have had everything sorted out for them. Could you let us know when we can expect to hear something?

Thanks.

[#8]

Hi there @wykiwy,

Thanks for your patience, I've chased this up for you today and I've dropped you an update via ticket on your account.

You can login and view my message HERE.

Hope this helps.

[#9]

Thank you for looking into it Matt. 

[#10]

No problem @wykiwy

Please let us know if you have any further problems and we'll continue to chase this for you.

[#11]

Hi Matt,

Just wanted to let you know we received the promised cheque. Thank you (and Adam) for sorting it out so quickly.

Margaret.

[#12]

Hi Margaret

Cheers for letting us know, that's good to see and I've passed this onto Adam and Matt as I'm sure they'll be happy to see this too. If you need any further assistance please do feel free to let us know.