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£50 Cashback offer no email received.

Posts: 1
Registered: ‎23-04-2018

£50 Cashback offer no email received.



I signed up for broadband with the £50 cashback offer advertised on the 24th March 2018.

The service was activated on the 11th April 2018 but I have not yet received the email detailing how to claim the cashback. It was my understanding that this would be received within 10 days of activation.


Please can you help?

Thank you!

Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: £50 Cashback offer no email received.

Hi there, 


We send the cashback redemption emails out within the 10 working days following activation. By my reckoning we're on the 8th working day today but do let me know if it doesn't turn up within the due time!



If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team