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£50 Cashback offer no email arrived.

FIXED
ktkizzi
Newbie
Posts: 3
Registered: 18-10-2017

£50 Cashback offer no email arrived.

I signed up to plusnet for broadband and phone on the 29th August and went 'live' on the 22nd September. The £50 cashback offer was on at the time I signed up. Its now the 18th October and I still have not received the email to claim the £50 cashback. I have checked my spam and junk folders and there is no emails from plusnet . Can you help please.

12 REPLIES
St3
Aspiring Champion
Posts: 2,608
Thanks: 496
Fixes: 5
Registered: 13-07-2012

Re: £50 Cashback offer no email arrived.

You will get it ... i think it just takes alittle longer than we all wished.

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: £50 Cashback offer no email arrived.

Hi there,

Your email has been sent and the cashback is ready to claim, I've created a support note on your account about this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ktkizzi
Newbie
Posts: 3
Registered: 18-10-2017

Re: £50 Cashback offer no email arrived.

I've checked and double checked my emails. I've checked the spam,bin and junk folders in my Gmail dating back to mid September and I've not received anything from plusnet regarding rewards. Can you please resend the email. Ps I've had lots of other emails from plusnet regarding installation etc so it's the correct email. Thank you in anticipation.
Plusnet Help Team
Plusnet Help Team
Posts: 7,615
Thanks: 2,225
Fixes: 380
Registered: 21-04-2017

Re: £50 Cashback offer no email arrived.

I've escalated this to our Marketing team now to either resend the email to you, or to bypass that altogether and send your your cheque. Smiley We'd expect to hear back within the next 7 days and we'll keep you updated via this ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,615
Thanks: 2,225
Fixes: 380
Registered: 21-04-2017

Re: £50 Cashback offer no email arrived.

Fix

We've heard back from Marketing a lot quicker than I expected.

They've redeemed your cashback for you and we'd expect your cheque to be delivered within 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
lorrpat
Newbie
Posts: 1
Registered: 15-11-2017

Re: £50 Cashback offer no email arrived.

I went live 10 working days ago.  The original email says I would get my cashback email within 10 working days but havent had it and have checked trash, spam etc and I get all Plusnets other emails OK.

 

Rang customer services who told me to ring Grassroots.  After holding for 40 mins I gave up.  I would like this resolving asap as am very disappointed as the service does not match the promises made.

Plusnet Help Team
Plusnet Help Team
Posts: 7,615
Thanks: 2,225
Fixes: 380
Registered: 21-04-2017

Re: £50 Cashback offer no email arrived.

Hi there. I've raised this to our Marketing team to investigate.

We'll be in touch when we receive a response within the next 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ktkizzi
Newbie
Posts: 3
Registered: 18-10-2017

Re: £50 Cashback offer no email arrived.

Yes thank you very much, the cashback cheque has arrived. Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 7,615
Thanks: 2,225
Fixes: 380
Registered: 21-04-2017

Re: £50 Cashback offer no email arrived.

@ktkizzi I'm glad to hear that!

 

@lorrpat We're resending the email to you to claim your cashback. It should land within the next 10 working days.

Can you keep an eye out for it and let us know if you have any issues?


Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Juliepointer44
Newbie
Posts: 2
Registered: 14-12-2017

Re: £50 Cashback offer no email arrived.

I didn’t receive my email for a £50 amazon voucher either. I have waited the 10 days and more and still no email.
Plusnet Help Team
Plusnet Help Team
Posts: 7,615
Thanks: 2,225
Fixes: 380
Registered: 21-04-2017

Re: £50 Cashback offer no email arrived.

Welcome to the community forums @Juliepointer44

I've had a look into this for you and it doesn't appear that your account was signed up on a cashback offer.

Apologies for any disappointment caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Juliepointer44
Newbie
Posts: 2
Registered: 14-12-2017

Re: £50 Cashback offer no email arrived.

No it has been signed up as this was the sealing reason for choosing plus net is there a manager i can contact rhat will resolve this?