£50 Cashback offer no email arrived.
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- Re: £50 Cashback offer no email arrived.
18-10-2017 9:09 PM
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I signed up to plusnet for broadband and phone on the 29th August and went 'live' on the 22nd September. The £50 cashback offer was on at the time I signed up. Its now the 18th October and I still have not received the email to claim the £50 cashback. I have checked my spam and junk folders and there is no emails from plusnet . Can you help please.
Fixed! Go to the fix.
Re: £50 Cashback offer no email arrived.
18-10-2017 11:49 PM
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You will get it ... i think it just takes alittle longer than we all wished.
Re: £50 Cashback offer no email arrived.
19-10-2017 3:34 PM
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Hi there,
Your email has been sent and the cashback is ready to claim, I've created a support note on your account about this here.
Re: £50 Cashback offer no email arrived.
21-10-2017 10:39 AM
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Re: £50 Cashback offer no email arrived.
23-10-2017 4:04 PM
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I've escalated this to our Marketing team now to either resend the email to you, or to bypass that altogether and send your your cheque. We'd expect to hear back within the next 7 days and we'll keep you updated via this ticket.
23-10-2017 4:15 PM
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Re: £50 Cashback offer no email arrived.
15-11-2017 10:12 AM
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I went live 10 working days ago. The original email says I would get my cashback email within 10 working days but havent had it and have checked trash, spam etc and I get all Plusnets other emails OK.
Rang customer services who told me to ring Grassroots. After holding for 40 mins I gave up. I would like this resolving asap as am very disappointed as the service does not match the promises made.
Re: £50 Cashback offer no email arrived.
15-11-2017 4:09 PM
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Re: £50 Cashback offer no email arrived.
21-11-2017 7:27 AM
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Yes thank you very much, the cashback cheque has arrived. Thanks for your help.
Re: £50 Cashback offer no email arrived.
21-11-2017 1:33 PM
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Re: £50 Cashback offer no email arrived.
14-12-2017 9:12 PM
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Re: £50 Cashback offer no email arrived.
19-12-2017 1:12 PM
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Welcome to the community forums @Juliepointer44
I've had a look into this for you and it doesn't appear that your account was signed up on a cashback offer.
Apologies for any disappointment caused.
Re: £50 Cashback offer no email arrived.
19-12-2017 5:55 PM
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- Re: £50 Cashback offer no email arrived.