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£50 Cashback offer - email not received

FIXED
chelsealister
Newbie
Posts: 2
Registered: ‎30-05-2018

£50 Cashback offer - email not received

Hi - My service started in April and i signed up for the £50 cashback offer. I followed a link from a comparison site but used the plusnet website to sign up.

I have been reading that i should receive an email within 10 days of activation? ? I have checked all spam/junk folder and nothing.

How long will it be until i receive this? The £50 cashback offer was what swayed me to join Plusnet so i am keen to receive what was advertised. 

 

Any help anybody can give is greatly appreciated.

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: £50 Cashback offer - email not received

Fix

Sorry to hear that Chelsea.

I've redeemed the cashback on your behalf and you should receive it in the next 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chelsealister
Newbie
Posts: 2
Registered: ‎30-05-2018

Re: £50 Cashback offer - email not received

Hi Matthew. That's fantastic! Thank you Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: £50 Cashback offer - email not received

No problem!

Enjoy the cash

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
BTSKP
Newbie
Posts: 2
Registered: ‎11-08-2018

Re: £50 Cashback offer - email not received

Hello, I'm new here and have the same problem in that I haven't received an email to claim my £50 cashback. I signed up on the Plusnet website, 11th July 2018.

Apart from that my move from BT to Plusnet seems to have gone very smoothly, which I am relieved about as I have been with BT 'forever' and was nervous about moving after so many years

Thanks for any help you can give

Plusnet Help Team
Plusnet Help Team
Posts: 130
Thanks: 18
Fixes: 8
Registered: ‎06-08-2018

Re: £50 Cashback offer - email not received

Good afternoon @BTSKP ,

 

I have just checked over your account and you will be receiving your cashback email to redeem in the next 2 weeks.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


BTSKP
Newbie
Posts: 2
Registered: ‎11-08-2018

Re: £50 Cashback offer - email not received

Thank you for looking into this and for your fast response. It's much appreciated. So far, very happy with service received from Plusnet