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£50 Cashback Email?

Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

£50 Cashback Email?

Hi
I signed up for an account at the start of January when the deal included £50 cashback. My phone and broadband were activated 12 days ago but I haven't received the email yet about how to claim the cashback cheque.
Can you look into this for me please?
Thanks
27 REPLIES
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: £50 Cashback Email?

Hi there,
Sometimes the emails are going into junk folders, have you checked in there? Smiley
Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

Re: £50 Cashback Email?

I have, yes. Nothing in there at all.
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: £50 Cashback Email?

I'm sorry to hear that, I'll have a word with our Marketing guys and see what I can do Smiley
Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

Re: £50 Cashback Email?

Thanks. I presume you can see my account details through my Forum log in ID?
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: £50 Cashback Email?

I can indeed.
I've had a word with one of our Marketing guys, they've added your email to the re-send list. As it goes through a third party cashback company, it might take up to seven days for it to reach you. Sorry for the delay!
tooslow
Grafter
Posts: 68
Registered: ‎03-12-2014

Re: £50 Cashback Email?

Quote from: Jasonaitch
Hi
I signed up for an account at the start of January when the deal included £50 cashback. My phone and broadband were activated 12 days ago but I haven't received the email yet about how to claim the cashback cheque.
Can you look into this for me please?
Thanks

This is all too common. The same happened with me. Plusnet entice people in with the promise of cash-back....then wait and wait
Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

Re: £50 Cashback Email?

Quote from: catelliott
I can indeed.
I've had a word with one of our Marketing guys, they've added your email to the re-send list. As it goes through a third party cashback company, it might take up to seven days for it to reach you. Sorry for the delay!

Seven days and no email - not in my spam either. It's been almost a month since my broadband went active. Can you confirm how I can escalate this please? If I don't receive the £50 next week, I will be extremely unhappy.
Especially as my experience of Plusnet started off with me staying in all day for an engineer who didn't turn up due to a fault with your system which your live chat team told me they were aware of - so there was no point in complaining formally, they basically told me.
Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

Re: £50 Cashback Email?

Can I get an answer to my post last night please?
Community Veteran
Posts: 3,424
Thanks: 19
Registered: ‎18-01-2013

Re: £50 Cashback Email?

Plusnet Staff don't always man the forums at the weekends (or at night !).
Have you double checked you have the correct email registered to your account ?
Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

Re: £50 Cashback Email?

Thanks for that Dom & yes I have, 100% definitely have the right one registered.
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: £50 Cashback Email?

The procedure for raising a formal complaint is set out in the Complaints Code of Practice. Note that the response time for a complaint ticket is 7 days.
It will be Monday now before the forum team are here again, to respond to this topic. It's entirely your choice but giving them a chance to pick up this topic before raising a complaint might provide a faster response.
David
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: £50 Cashback Email?

Hi Jasonaitch.
Sorry to hear that you've not received it yet. I've sent a chaser for you now.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Jasonaitch
Newbie
Posts: 7
Registered: ‎06-02-2015

Re: £50 Cashback Email?

Email received - thanks for sorting it out.
dick:quote
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: £50 Cashback Email?

Glad it's all sorted Smiley