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£50 Cashback Cheque Not Received.

bettydoris
Newbie
Posts: 4
Thanks: 1
Registered: 08-05-2017

£50 Cashback Cheque Not Received.

Hello,

Just wondering if anyone could chase this up for me please. I submitted the online redemption form on 27th MARCH. 

I've tried on Live Chat three times but there's still no sign of it arriving even after being told it would be here NO LATER than 26th May. Ticket number is 148776407 which has been auto closed due to the length of waiting time.

I've just spoken to live chat & I was told that I have to give it another 5 postal days.

 

Thanks in advance.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: £50 Cashback Cheque Not Received.

Sorry to hear you haven't received the cashback.

I've escalated this with our marketing team and we'll get this picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bettydoris
Newbie
Posts: 4
Thanks: 1
Registered: 08-05-2017

Re: £50 Cashback Cheque Not Received.

Thanks for the reply Matthew.

 

I've just heard back & the marketing dept reckon it was dispatched on 24th May so I don't quite know how they originally stated it would be here no later than 26th May when they are now saying it can take up to 14 working days to arrive.

I now have to give it until 13th June so that's another 2 weeks to wait for something that was supposed to be here within 30 days of the 27th March.

Wonder if plusnet would be this patient in waiting for the monthly payments?

 

 

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: £50 Cashback Cheque Not Received.


bettydoris wrote:
I've just heard back & the marketing dept reckon it was dispatched on 24th May so I don't quite know how they originally stated it would be here no later than 26th May when they are now saying it can take up to 14 working days to arrive.

Thanks for pointing this out to us.

I'll ask this question to our Marketing team and I'll get back to you once we have a reply.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bettydoris
Newbie
Posts: 4
Thanks: 1
Registered: 08-05-2017

Re: £50 Cashback Cheque Not Received.

Thanks for the reply Anoush.

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: £50 Cashback Cheque Not Received.

No problems. Just some clarification as to what's happened here. Our Marketing team have advised me that they was a delay in the dispatch of the cheque so it was sent on the 24th May.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bettydoris
Newbie
Posts: 4
Thanks: 1
Registered: 08-05-2017

Re: £50 Cashback Cheque Not Received.

Hi guys,

The cheque arrived this morning.

 

Matthew/Anoush thanks for your help with this.

 

Kind Regards,

B.

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: £50 Cashback Cheque Not Received.

Fantastic news Thumbs Up thanks for coming back to let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team