£50 CASHBACK denied
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: £50 CASHBACK denied
£50 CASHBACK denied
10-05-2016 2:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am totally appalled how i have been treated, on the 9th of April 2016 i saw a deal advertised on the Plusnet website stating "..Running until 12th April 2016, 12 months free broadband & £50 cashback offer.." so i signed up. I have been waiting all this time for an email or contact by Plusnet to tell me how to get this cashback only to find out their customer representative telling me no there was not kind of offer and and its not showing on your account and he said "i can only see 12 months free no cashback"??? this is really bad customer service dissapointing Plusnet should stick to their words as they advertise on their website.
proof of offer at the time: http://www.broadbandneeds.co.uk/plusnet-12-months-free-broadband-gbp50-cashback/
Re: £50 CASHBACK denied
18-05-2016 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am sorry to hear about this. I can see that there may have been some issue for the code not applying correctly when you signed up. I can see that this has been awarded to you now after further investigation.
If you need any further assistance then please don't hesitate to get in touch with us and we'll be more than happy to help
Re: £50 CASHBACK denied
10-06-2016 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: £50 CASHBACK denied
10-06-2016 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Amandabuckley Leave that with me, I've been discussing this with our marketing team and will provide an update via your account shortly.
Re: £50 CASHBACK denied
10-06-2016 9:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HarryB wrote in a thread not so long ago:
"I'm well aware there were lot's of delayed/problematic cashback offers initially. I believe this has improved a great deal from what I've seen.
There have been no delays on this customers cashback, everything seems to be progressing as it should from what I can see at the moment."
Seems the cashback scam / fiasco has many levels, how many more excuses do you guys have ?
Re: £50 CASHBACK denied
11-06-2016 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And I stand by the fact that the entire cashback situation has improved a great deal from when we initially started offering cashback.
At no point have I said that it's had a 100% success rate or that there are no problems at all related to cashback.
Furthermore, Amandabuckley's cashback cheque is now on the way to them. I'm not sure how that makes it a scam.
Re: £50 CASHBACK denied
11-06-2016 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The draconian levels of moderation in this forum prevent any kind of discussion here, I only hope the that once Ofcom are done investigating your billing & metering process due to the level of complaints received, they turn their radar onto your cashback "scheme".
http://stakeholders.ofcom.org.uk/enforcement/competition-bulletins/open-cases/all-open-cases/cw_0117...
Continue posting chaff and flare in the meantime.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: £50 CASHBACK denied