I know there are busy and quite times but a 45 min wait (https://dl.dropboxusercontent.com/u/58677615/OUT_08004320200_1386274543718_29.aac) is (if you don't mind me saying) rather unreasonable to say the least. All I wanted to do was set up a direct debit in place of the one I have cancelled, so I guess Plusnet isn't going to get paid unless I can send the new details by post?. Well after 1 hour of waiting I have now given up - sorry but that's just not good enough IMO.
I'm really sorry it has taken so long to get in touch with us. We are experiencing long wait times at the moment, we're working as quickly as possible to reduce these. You can alternatively update your Direct Debit details online at: https://portal.plus.net/apps/paymentdetails/manage