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45 mins!

wintonian
Dabbler
Posts: 18
Registered: 25-04-2013

45 mins!

I know there are busy and quite times but a 45 min wait (https://dl.dropboxusercontent.com/u/58677615/OUT_08004320200_1386274543718_29.aac) is (if you don't mind me saying) rather unreasonable to say the least.
All I wanted to do was set up a direct debit in place of the one I have cancelled, so I guess Plusnet isn't going to get paid unless I can send the new details by post?.
Well after 1 hour of waiting I have now given up - sorry but that's just not good enough IMO.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: 45 mins!

I'm really sorry it has taken so long to get in touch with us.
We are experiencing long wait times at the moment, we're working as quickly as possible to reduce these.
You can alternatively update your Direct Debit details online at: https://portal.plus.net/apps/paymentdetails/manage
Chris Pettitt
Cloud Environments Engineer