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40GB usage allowance not quite enough?
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Re: 40GB usage allowance not quite enough?
21-10-2012 1:03 PM
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I never really considered the prospect of anyone requesting new hardware when moving between different products on the same "service". It seems to be a moot point though, as doing a dummy run through the product change wizard completely skips the questions about hardware: After selecting the 'phone service it goes straight to the confirmation page, so PN have been smart enough to script in a recognition that you already have suitable hardware and that there's no need for an engineer appointment.
I guess the re-contract question will really come down to what it is you are contracting to - the provision of any fibre service, the provision of a service at certain level, etc.
I guess the re-contract question will really come down to what it is you are contracting to - the provision of any fibre service, the provision of a service at certain level, etc.
Message 16 of 21
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Re: 40GB usage allowance not quite enough?
22-10-2012 8:13 AM
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OK, I just had my ticket answered: The product change can go through because there are no current changes showing on my account. The would be a recontract as the switch from Value fibre to Extra fibre involves a "modify order", but normally there's no recontract when moving between broadband products. So it looks like the scenario that Oldjim posted earlier is correct; every toggle from Value to Extra will reset the contract but not if you move the other way.
There's a bit of a "wrong way round" feeling there: I'd have thought that changing up might not force a recontract since you're proposing an increase in revenue for PN beyond what was originally contracted, while changing down would result in a decrease in revenue, so it'd seem more logical to ask for a recontract in order for PN to guarantee a minimum income. But it's maybe a flowdown of something driven by the infrastructure provider. Anyway it hardly matters for me, one month into the 18 :D.
(A 43 hour turnround on the ticket wasn't so great though, when the declared target is nominally 8 hours ???)
[Edit] I've just put my product change request through, so I should only need to keep an eye my usage for the next couple of weeks
There's a bit of a "wrong way round" feeling there: I'd have thought that changing up might not force a recontract since you're proposing an increase in revenue for PN beyond what was originally contracted, while changing down would result in a decrease in revenue, so it'd seem more logical to ask for a recontract in order for PN to guarantee a minimum income. But it's maybe a flowdown of something driven by the infrastructure provider. Anyway it hardly matters for me, one month into the 18 :D.
(A 43 hour turnround on the ticket wasn't so great though, when the declared target is nominally 8 hours ???)
[Edit] I've just put my product change request through, so I should only need to keep an eye my usage for the next couple of weeks
Message 17 of 21
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Re: 40GB usage allowance not quite enough?
22-10-2012 4:24 PM
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Moving from Value Fibre to Extra Fibre does recontract. That's because there's a modify order placed and the monthly wholesale cost we pay increases. Moving the other way doesn't create a new contract.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 18 of 21
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Re: 40GB usage allowance not quite enough?
22-10-2012 4:55 PM
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Shame there's no option to go for the Extra allowance whilst continuing with the Value speed profile which would not require a modify order. That would be ideal for the scenario Jim described.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: 40GB usage allowance not quite enough?
22-10-2012 5:29 PM
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I think that's where I came in
Message 20 of 21
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Re: 40GB usage allowance not quite enough?
22-10-2012 5:33 PM
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Perhaps there could be a product called "Plusnet Extra Value" (Extra allowance, Value speed and a mid point price).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 21 of 21
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