cancel
Showing results for 
Search instead for 
Did you mean: 

£40 reward card -

AJR95
Newbie
Posts: 6
Registered: ‎17-08-2022

£40 reward card -

Hello,

Activated my service over 2 weeks ago.

Still no acknowledgement of a reward card and have emailed customer services, to no avail.

Should I wait longer, or is a usual scenario?
7 REPLIES 7
agedgopher
All Star
Posts: 491
Thanks: 303
Fixes: 15
Registered: ‎02-12-2016

Re: £40 reward card -

@AJR95 

There is no email address for Customer Service hence the lack of response. The only recognised means of contact are telephone, the forum, Facebook and Twitter You may want to wait for a response from a staffer to your post or try one of the approved means of contact.

 

Evan

Spattzzz
Dabbler
Posts: 17
Registered: ‎29-07-2022

Re: £40 reward card -

They take ages to answer the phone and then tell you you are not eligible. It’s a total scam that needs sorting out.

The forum is full of the same complaint.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: £40 reward card -

Hi there @AJR95 Could you send me a private message with your username please so I can have a look into it for you? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
AJR95
Newbie
Posts: 6
Registered: ‎17-08-2022

Re: £40 reward card -

Hi Adam,

I am informed I do not have sufficient privileges to private message yet
Strat
Community Veteran
Posts: 31,320
Thanks: 1,588
Fixes: 565
Registered: ‎14-04-2007

Re: £40 reward card -

@AJR95 Make 2 or 3 dummy posts and then try again.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
AJR95
Newbie
Posts: 6
Registered: ‎17-08-2022

Re: £40 reward card -

Great, thanks!
AJR95
Newbie
Posts: 6
Registered: ‎17-08-2022

Re: £40 reward card -

@adamwalker - I have PM’d