Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
£4 added to phone call features with out me knowing
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- £4 added to phone call features with out me knowin...
£4 added to phone call features with out me knowing
30-05-2013 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I like to check my plusnet account on a regular basis also signed to receive information emails on current issues on plusnets system ,yesterday I noticed £4 was added to my call features on my phone account with out me knowing , i phoned the call centre to be told that it was a glitch with system due to the new business account opening and that ALL ACCOUNTS were affected by this
It appears that I was not the only one phoning about it ,i was also told it would be resolved as a matter of urgency
Then why o why is there no apparent information via email or message on your site , Having worked in the service industry I was told to give the customer as much information about problems/issues to stop people phoning in a gumming up the works.
so information is key you could have let us know via email to save your call centre having unessesary phone calls
It appears that I was not the only one phoning about it ,i was also told it would be resolved as a matter of urgency
Then why o why is there no apparent information via email or message on your site , Having worked in the service industry I was told to give the customer as much information about problems/issues to stop people phoning in a gumming up the works.
so information is key you could have let us know via email to save your call centre having unessesary phone calls
Message 1 of 4
(1,223 Views)
3 REPLIES 3
Re: £4 added to phone call features with out me knowing
30-05-2013 3:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Then why o why is there no apparent information via email or message on your site ,
It is on our service status page, we posted the first one about this yesterday. The issue should actually now be resolved, sorry you were affected.
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
(338 Views)
Re: £4 added to phone call features with out me knowing
30-05-2013 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ignore, already answered.
Almost certainly the same as this: http://community.plus.net/forum/index.php/topic,115365.0.html
Info here: http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal
Almost certainly the same as this: http://community.plus.net/forum/index.php/topic,115365.0.html
Info here: http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 3 of 4
(338 Views)
Re: £4 added to phone call features with out me knowing
30-05-2013 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks chris for directing me to the page will bare in mind for future
Message 4 of 4
(338 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- £4 added to phone call features with out me knowin...