£25 Cash Back?
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£25 Cash Back?
21-08-2013 11:22 AM
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Re: £25 Cash Back?
21-08-2013 11:30 AM
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Re: £25 Cash Back?
21-08-2013 11:53 AM
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Re: £25 Cash Back?
21-08-2013 1:30 PM
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Quote 2. Once both your broadband and phone services have been active for 30 days, and as long as your account is not in failed billing, your cashback will be sent to you within the next 30 days.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Re: £25 Cash Back?
23-12-2013 12:48 AM
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I find this quite unacceptable and I demand immediate payment!
Re: £25 Cash Back?
23-12-2013 12:26 PM
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Welcome to the forums and sorry that it is under such circumstances.
I've had a look over your account, the person you spoke to yesterday has passed this on to one of the team leaders to investigate what has happened for you and to try and get it sorted.
It's not 100% clear on his notes, but it looks like he explained that you signed up after the cashback offer had ended but you were going to send in some screenshots of the offer still being on the website at the time?
Re: £25 Cash Back?
23-12-2013 12:44 PM
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Re: £25 Cash Back?
23-12-2013 1:58 PM
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This is a link to the last £25 cashback offer we had - http://www.plus.net/offers/sale9cash/ .
From the "Here's the Legal Bit" at the bottom:
Quote 9 months half price broadband + £25 cashback
1. New customers who place an order for Plusnet Essentials Broadband or Plusnet Unlimited Broadband with a home phone product by September 3rd, 2013 get 50% off their monthly broadband rental charge for 9 months and £25 cashback.
After that it moved to just 9 months half price which is the offer that you are on.
Re: £25 Cash Back?
23-12-2013 7:15 PM
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Re: £25 Cash Back?
23-12-2013 7:56 PM
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We had an offer of 9 months half price + £25 cash back that ran until 3rd September which is linked above and then the week after that we started an offer with just 9 months half price which is currently ongoing?
You are on the latter offer.
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