20 days for a refund are you having a laugh ?
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20 days for a refund are you having a laugh ?
11-02-2019 9:05 PM
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Account ID: pshrubb21
I Placed an order yesterday 10/02/2019 on plusnet website to switch from sky to plusnet I changed my mind within 24 hours of ordering therefore I contacted plusnet customer services by phone I have been advised my up front payment of £27.99 I paid by my debit card can take upto 20 working days to be refunded I will be taking this further with Ofcom refunds take no more 2 to 3 days max is 5 days now I wonder why plusnet is loosing there customers.
Re: 20 days for a refund are you having a laugh ?
11-02-2019 9:14 PM
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Hi @shrubb2121
I can see that my colleague has replied to your Facebook post and sent you a ticket here regarding this issue.
Please feel free to reply to the ticket if you wish and we can pick the issue up again.
Thanks,
MoR
Re: 20 days for a refund are you having a laugh ?
11-02-2019 9:17 PM
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I want my refund issued back to original payment card I used or is your billing system really that rubbish ?
Re: 20 days for a refund are you having a laugh ?
11-02-2019 9:27 PM
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HI @shurubb2121
As @Mads said in her ticket we can refund two ways. We can either refund via direct debit if one is set up - this usually take 3-5 working days once processed. We can also refund via cheque which is currently processing within 7-10 working days.
I'm afraid we would not refund via the card details you paid with as we no longer hold these details.
Apologies,
MoR
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