Hi,
I moved to a new rented property at the start of April. I began the moving process on the 18th of March and had an installation date of 06/04/17.
On the day OpenReach said there were issues with the attached telephone pole being untested (since 2009) and delayed the test of the pole until the next day. On the 7th I heard no update and had to call in to check whether it had now been tested. I was told that PN would update me on the 10th after they had received an update from the supplier. I was told the execution of the testing was on the 7th.
I add a message to the support ticket I had open since the beginning of the move (18th March) on both the 10th and 11th with no responses. I call in again on the evening of the 11th. At this point I was informed that work was carried out on the 11th (what this was I wasn't told) and no report was sent back to the supplier. Which means, no update available from PN about the situation.
Now on the 13th I was told the work has been actioned and is due to be completely by the 22nd for which the next update will be the 24th of April. Now this morning my query has been put on hold until the 25th.
At this point with my possible date of completion almost 3 weeks after that which I was originally given it now occurs to me that I'll probably be charged for the broadband and line rental of the 3 weeks without getting even a hint of a connection. All down to something which is out of my control and is now 8 years out of date (which surprises me, how was something gone unchecked for 8 years? The pole has a large amount of connections in a busy residential area so why it hasn't been checked is worrying).
Is there anything I can do? It feels rather unfair that I'm getting billed for services I'm not receiving because of something that is out of control.
Any help would be appreciated.
