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2 questions

greengrass
Grafter
Posts: 83
Thanks: 6
Registered: ‎24-02-2016

2 questions

Hello everyone,

 

My Broadband and line rental package contract ends in a few weeks and then the monthly cost is set to go up by quite a bit.

Will I be offered a package deal again?

 

I have my property on the market, what happens if I sign up for a 1 year contract and my property sells in 4 or 6 months, will I be able to cancel the contract without paying a fine/fee?

Thanks.

6 REPLIES 6
jab1
Legend
Posts: 17,746
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Fixes: 266
Registered: ‎24-02-2012

Re: 2 questions

@greengrass How long is 'a few weeks' , and have you not been made a new offer?

If you move within the contract term - AIUI - PN will cancel the then current one and offer you a new one, which, if you accept it, will be without any penalty.

John
dvorak
Moderator
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Registered: ‎11-01-2008

Re: 2 questions


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'
greengrass
Grafter
Posts: 83
Thanks: 6
Registered: ‎24-02-2016

Re: 2 questions

The contract ends in 6 weeks.

I have not been given a new offer.

Dan_the_Van
Aspiring Hero
Posts: 2,847
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Registered: ‎25-06-2007

Re: 2 questions

@greengrass 

When I moved home I transferred my account to a temporary address and then a new build.

I suggest you phone Customer Options Team  on 0800 013 2632 as they will know.

HTH

Edit: If I recall, I received a new contract offer at four weeks before the end

 

greengrass
Grafter
Posts: 83
Thanks: 6
Registered: ‎24-02-2016

Re: 2 questions

Thanks, I did not know that could be done.

If the property sells I will be looking for temporary accommodation while I look for a new home.

 

Is the customer options team telephone number you left also the one to use to ask about a new contract deal?

Dan_the_Van
Aspiring Hero
Posts: 2,847
Thanks: 1,369
Fixes: 86
Registered: ‎25-06-2007

Re: 2 questions

Yes they are

Dan.