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2 postage charges on my order

LizzieK
Hooked
Posts: 7
Thanks: 1
Registered: ‎23-09-2021

2 postage charges on my order

Good evening, I've just been checking my plusnet account. On the bill from 25/09/2021 there seems to be 2 separate charges of £6.99 on 2 different dates. Could anyone help with why this is? I was made aware I would have to pay it once, and I only recieved 1 router.
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: 2 postage charges on my order

Hiya @LizzieK, thanks for getting in touch. I am really sorry for the erroneous charge found on your September bill and inconvenience this caused.

 

I have taken a look into this and have provided a further response with the steps taken to resolve this for you here: https://www.plus.net/wizard/?p=view_question&id=219436065

 

Please do just get back to me should you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team