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2 months into new contract charged at out of contract cost

FIXED
Fred_Caruana
Newbie
Posts: 4
Thanks: 1
Registered: ‎31-01-2023

2 months into new contract charged at out of contract cost

Hi guys, I'm sure it's an admin thing but having changed 3 months back to a new 24 month contract for full fibre 300 at £34.99, I just got a bill for £58.30? It seems I've been charged for ff300 twice minus ff145?
Could someone pop into billing and see what might have happened there please!
Thanks!
6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 11,942
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Registered: ‎30-06-2016

Re: 2 months into new contract charged at out of contract cost

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

pvmb
Pro
Posts: 643
Thanks: 79
Fixes: 3
Registered: ‎12-02-2014

Re: 2 months into new contract charged at out of contract cost

The Plusnet billing computer is a very idiosyncratic beast!

jab1
Legend
Posts: 17,719
Thanks: 5,758
Fixes: 265
Registered: ‎24-02-2012

Re: 2 months into new contract charged at out of contract cost

It is, @pvmb , but I wonder if some of the human data input is also to blame - after all, computers don't suddenly think: 'Oh, just for a laugh, I'll mess all my data up'?

John
bmc
Hero
Posts: 3,457
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Registered: ‎28-02-2017

Re: 2 months into new contract charged at out of contract cost

@Fred_Caruana 

If you login to your PN account you can check the bills to see exactly what you're being charged for.

 

Brian

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 398
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Registered: ‎01-12-2020

Re: 2 months into new contract charged at out of contract cost

Fix

@Fred_Caruana Hi there, I've had a look into this for you and dropped an email about it!

 Curtis Smith
 Plusnet Help Team
ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Re: 2 months into new contract charged at out of contract cost

I've had the same issue! Just changed to fibre 145 on a new contract, which states £27.99pm. Gave up the landline too. Being charged £43.20. Why is this?? Please help 🙏
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