2 months free
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- Re: 2 months free
on 15-05-2019 9:03 PM - last edited on 15-05-2019 9:43 PM by Strat
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Can someone confirm I get two months free?
Your support staff member said I do...but you've taken a payment from me already!
Here is the quote from the chat transcript, you can have the whole transcript if you need it.
"[CSA Removed]: i do apologise for the information provided. As i can see on your account you will not be billed, as your first 2 months with us are free."
Chat start time Tue, 30 Apr 2019 09:49:31 GMT
Chat end time Tue, 30 Apr 2019 10:01:08 GMT
Duration (actual chatting time) 00:11:36
Operator [CSA Removed]
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Fixed! Go to the fix.
Re: 2 months free
16-05-2019 10:01 AM
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Hi there @preecejon,
Could you attach the screenshot of the live chat you had with us so we can investigate this further for you.
Thanks.
Re: 2 months free
16-05-2019 10:34 AM
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2. You want me to add a screenshot that shows 2 letters from my password in a public forum? Seems unsafe.
I'm attaching screenshots without personal info
Re: 2 months free
16-05-2019 10:35 AM
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Re: 2 months free
16-05-2019 10:38 AM
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Re: 2 months free
16-05-2019 10:51 AM
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Hey @preecejon,
Thanks for passing that info along.
To clarify we did not ask you to post your personal information regarding your account. My apologies if this was unclear.
As the rest of my response includes some account specific information I have created a ticket for you. You can view the ticket here.
Thanks.
Re: 2 months free
16-05-2019 11:38 AM
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Your member of staff says I get 2 months free. I currently pay 18.99 a month. That means 2 months free would be zero payment. It's not rocket science...
Funny how you didn't want that mentioned in the forum and decided to send it privately...
Re: 2 months free
16-05-2019 11:44 AM
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"As i can see on your account you will not be billed, as your first 2 months with us are free."
So how is someone on a 18.99pm tariff getting anything free if you still expect 18.99 a month? 🤔
16-05-2019 11:48 AM
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Hey @preecejon,
We created a ticket on your account as the information was account specific and would breach data protection laws which I'm sure you can understand.
I have updated the ticket for you. You can view it here.
Thanks.
Re: 2 months free
16-05-2019 11:51 AM
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