cancel
Showing results for 
Search instead for 
Did you mean: 

2 Payments taken at once!

DieselSheff
Grafter
Posts: 74
Registered: 02-12-2013

2 Payments taken at once!

good evening . i paid online on the 26th . the first time the payment site bugged out and failed . i theirfore did the payment again . i checked my bank this evening and the first payment did go trough even when it says it didnt and it says the first payment when the site bugged is still in clearing!. please refund this!
5 REPLIES
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Re: 2 Payments taken at once!

Considering the time of year best to phone them for a refund
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: 2 Payments taken at once!

Have you called in regarding this? If not we can get this looked at tomorrow morning for you?
Chris Pettitt
Cloud Environments Engineer
DieselSheff
Grafter
Posts: 74
Registered: 02-12-2013

Re: 2 Payments taken at once!

look at it tomorrow morning for me then im not in a position to call in . Cheers
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: 2 Payments taken at once!

I've taken a look for you.
I've created Ticket: 79162078. Please take a look and reply with the relevant information and we'll get this sorted out for you.
Chris Pettitt
Cloud Environments Engineer
DieselSheff
Grafter
Posts: 74
Registered: 02-12-2013

Re: 2 Payments taken at once!

went to see the bank and the non usable payment will be on its way back to me friday . cheers anyway