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£15 for 2gb / 4mb value for money?
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£15 for 2gb / 4mb value for money?
17-06-2010 1:06 PM
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I'm trying to figure out what notice I may have to give and what costs are likely to be involved in changing providers. I've been with PN for 5 years, and am currently paying £15 for a 2GB per month 4MB connection, which does seem to be appalling value. Anyway, I raised a ticket, because the help assistant guided me to that. The response to the ticket was that they are a technical support service only (despite what he help assistant says) and should phone or write. Unusual for an ISP that there is no email ommunication system. So I called the number given, only to be told that they are experiencing"extremely high" levels of calls, and the the waiting time was "extremely high". I take this to mean waiting time of several hours if I had the patience. Have I been told correctly, that the ticket process is strictly for technical stuff only? If so, I guess I need to reert to snail-mail.
[Moderator's note by Thomas (Be3G): I've removed your post that you had voided.]
[Moderator's note by Thomas (Be3G): I've removed your post that you had voided.]
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Re: £15 for 2gb / 4mb value for money?
17-06-2010 1:15 PM
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Switch to Plusnet Value immediately!
It will not extend your contract (if you don't take the free router).
It will give you a 10GB allowance.
It will cost you £6.49 per month if you are on a Market 3 exchange, £12.99 a month if not.
It will not extend your contract (if you don't take the free router).
It will give you a 10GB allowance.
It will cost you £6.49 per month if you are on a Market 3 exchange, £12.99 a month if not.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: £15 for 2gb / 4mb value for money?
17-06-2010 1:31 PM
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Odd!, the CSC call handling statistics seem to indicate the waiting time is quite low at the moment. http://www.plus.net/supportpages.html?a=212
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: £15 for 2gb / 4mb value for money?
17-06-2010 1:40 PM
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Hi 430,
I have just sent you a ticket with a bit more information. As you can appreciate I would not post any account sensitive information via this post.
Hope the ticket is of use to you
Jojo
I have just sent you a ticket with a bit more information. As you can appreciate I would not post any account sensitive information via this post.
Hope the ticket is of use to you
Jojo
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Re: £15 for 2gb / 4mb value for money?
22-06-2010 1:26 AM
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Quote Odd!, the CSC call handling statistics seem to indicate the waiting time is quite low at the moment
IIRC, that is a manual change on the PN systems...
So its possible that all of a sudden a few calls came in and made a large queue - message was turned on and not disabled again.
Always check the CSC stats before calling, can save you a good 5/10 mins wait if you bide your time... but then im a little obsessive over that
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