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14 day grace not working

Joegoddard1
Hooked
Posts: 6
Registered: ‎17-12-2018

14 day grace not working

I can't get the 14 day grace to load on my phone, any help please.
5 REPLIES 5
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: 14 day grace not working

Apologies @Joegoddard1,

 

I have now reconfigured your account - should be able to use your services now. Do let us know how you get on.

Joegoddard1
Hooked
Posts: 6
Registered: ‎17-12-2018

Re: 14 day grace not working

Many thanks for your help 😀
Joegoddard1
Hooked
Posts: 6
Registered: ‎17-12-2018

Re: 14 day grace not working

Hi it's not working correctly again. Thanks
dvorak
Moderator
Moderator
Posts: 28,420
Thanks: 6,251
Fixes: 1,453
Registered: ‎11-01-2008

Re: 14 day grace not working


Moderators Note


This topic has been moved from Broadband to My Account / Billing

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: 14 day grace not working

Hi @Joegoddard1,

 

I'm very sorry that this issue has returned. I've updated your account now and your connection should be back to normal right away. Please let us know if you continue to experience this issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team