14 day grace not working

[#1]

I can't get the 14 day grace to load on my phone, any help please.

[#2]

Apologies @Joegoddard1,

I have now reconfigured your account - should be able to use your services now. Do let us know how you get on.

[#3]

Many thanks for your help 😀

[#4]

Hi it's not working correctly again. Thanks

[#5]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#6]

Hi @Joegoddard1,

I'm very sorry that this issue has returned. I've updated your account now and your connection should be back to normal right away. Please let us know if you continue to experience this issue.