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13.99 appeared on bill?

Trevstan
Grafter
Posts: 101
Thanks: 3
Registered: 09-03-2013

13.99 appeared on bill?

Hi there I was just checking my recent calls then I came across this random charge which I have no clue about as it had not appeared on my previous 2 bills.

Then I decided to look back to my old bills this charge has randomly added itself to the previous bills also but I had been charged the correct amount on those previously so what ever has happened must have been after the last payment was taken.
Anyone else noticed this has happened or am i the only case?
I have no add ons of any sort and find it very strange that this charge has added itself to my previous bills also that have already been paid at the correct amount.
5 REPLIES
hersnhis
Newbie
Posts: 9
Registered: 08-02-2011

Re: 13.99 appeared on bill?

Hi Trev,
I too have noticed the additional £13.99 call feature charge on my recent calls. I have raised a ticket as the only call feature I have is voicemail which is free.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: 13.99 appeared on bill?

hersnhis
Newbie
Posts: 9
Registered: 08-02-2011

Re: 13.99 appeared on bill?

Thanks for that info!
dick:quote
Trevstan
Grafter
Posts: 101
Thanks: 3
Registered: 09-03-2013

Re: 13.99 appeared on bill?

@pwatson - Cheers for the info  Smiley least they know it's a known fault.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: 13.99 appeared on bill?

Just wanted to let you know that the change control for the fix has now been approved, if it's not fixed already it'll be rolling shortly. Sorry that it happened in the first place.