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13.99 appeared on bill?
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13.99 appeared on bill?
30-05-2013 12:59 AM
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Hi there I was just checking my recent calls then I came across this random charge which I have no clue about as it had not appeared on my previous 2 bills.
Then I decided to look back to my old bills this charge has randomly added itself to the previous bills also but I had been charged the correct amount on those previously so what ever has happened must have been after the last payment was taken.
Anyone else noticed this has happened or am i the only case?
I have no add ons of any sort and find it very strange that this charge has added itself to my previous bills also that have already been paid at the correct amount.
Then I decided to look back to my old bills this charge has randomly added itself to the previous bills also but I had been charged the correct amount on those previously so what ever has happened must have been after the last payment was taken.
Anyone else noticed this has happened or am i the only case?
I have no add ons of any sort and find it very strange that this charge has added itself to my previous bills also that have already been paid at the correct amount.
Message 1 of 6
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Re: 13.99 appeared on bill?
30-05-2013 7:39 AM
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Hi Trev,
I too have noticed the additional £13.99 call feature charge on my recent calls. I have raised a ticket as the only call feature I have is voicemail which is free.
I too have noticed the additional £13.99 call feature charge on my recent calls. I have raised a ticket as the only call feature I have is voicemail which is free.
Message 2 of 6
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Re: 13.99 appeared on bill?
30-05-2013 7:54 AM
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There's a bug in the billing display system's. See
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal
Message 3 of 6
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Re: 13.99 appeared on bill?
30-05-2013 9:29 AM
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Thanks for that info!
dick:quote
dick:quote
Message 4 of 6
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Re: 13.99 appeared on bill?
30-05-2013 12:41 PM
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@pwatson - Cheers for the info least they know it's a known fault.
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Re: 13.99 appeared on bill?
30-05-2013 3:28 PM
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Just wanted to let you know that the change control for the fix has now been approved, if it's not fixed already it'll be rolling shortly. Sorry that it happened in the first place.
Message 6 of 6
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