cancel
Showing results for 
Search instead for 
Did you mean: 

12 months from sign up or after 14 day cool off?

Rose098
Newbie
Posts: 1
Registered: ‎05-10-2022

12 months from sign up or after 14 day cool off?

Query with a 12 month contract.
Applied over the phone on Nov 19 2021 as an existing customer and signed a 12 month contract no new router etc and the email back states it starts from tomorrow (20th) just gone to check my account and the end date states 3rd December 2022!

Is a contract started 14 days after cooling off period or does it inc the 14 days as I really wasn’t expecting Dec and thought it would be able to be cancelled from November 20th 2022? Thank you.
2 REPLIES 2
Mav
Moderator
Moderator
Posts: 22,599
Thanks: 4,808
Fixes: 517
Registered: ‎06-04-2007

Re: 12 months from sign up or after 14 day cool off?

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Baldrick1
Moderator
Moderator
Posts: 12,221
Thanks: 5,430
Fixes: 428
Registered: ‎30-06-2016

Re: 12 months from sign up or after 14 day cool off?

@Rose098  Welcome to the Community forum.

If you check back through your records you will probably find that the new contract started on the next billing date of your old one.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'