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£117 for cancelation charge eh!

Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

£117 for cancelation charge eh!

Having moved my parents account across to the new packages for their billing date last week I have just checked their account details to check all was well. I have just seen this
" 28/12/2012 - Unlimited £117.00(upon cancellation) Complete "  against their account.  Is this the amount due for the remainder of their contract and if so I trust this will decrease as the months go on.  Might be worth PN placing a helpful hint on the right in Maroon like the other helpful descriptors to explain what this charge is etc.
Podman
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,731
Thanks: 266
Fixes: 76
Registered: ‎27-04-2007

Re: £117 for cancelation charge eh!

Thanks for the feedback podman,
Yes, it sounds like the amount relates to the remainder of the contract, PM me their details through if you want me to check and make sure.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LukeAger
Grafter
Posts: 121
Thanks: 5
Registered: ‎15-02-2012

Re: £117 for cancelation charge eh!

It does relate to the remaining months left on the contract and as such it does decrease as the contract comes closer to its end.