£114 Moving fee!
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£114 Moving fee!
13-12-2017 4:34 PM
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I recently called Plusnet to talk about my home move and was advised in order to set up my fibre internet at my new home it would cost £114 to call out an engineer to do so.
I had previously researched to check if my new home could receive fibre and it was available in my home and was actually super fast if I wanted it.
I questioned Plusnet why this was costing so much and their response was:
"that's the charge we incur from BT and we have to pass that cost on to you as you have moved".
I contacted BT and they advised as a new customer it would only cost me £20 to call out an engineer and activate the new line.
Why are Plusnet charging me £94 more than BT would?
Re: £114 Moving fee!
13-12-2017 5:40 PM
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Hi there.
The £114.99 charge consists of a house move fee of £65. This covers the cost of ceasing the service at your previous address and activating the service at your new address. If we need to arrange a new line installation, it's £49.99.
I contacted BT and they advised as a new customer it would only cost me £20 to call out an engineer and activate the new line.
It's likely that as an ISP BT Retail/Consumer might be subsidising the cost as a new customer.
Our services are provided by the wholesale division of BT.
We'd offer to cover the entire cost over the duration of a new 24 month contract.
I hope this helps clarify things.
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