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100 Mobile Minutes confusion

joclark
Grafter
Posts: 140
Registered: ‎09-03-2015

Re: 100 Mobile Minutes confusion

Hi again, you can add this via the member centre by clicking on the link that says product change. I believe the first page asks about your broadband product. The second page will allow you to choose a new phone product, it is at the bottom of the pink highlighted box it simply says Include 100 mobile minutes for £3.00, with a tick box at the side.
If you find that you are going over the 100 minuets, please give the customer options team a call, they will be able to help further with add more minuets.
I hope this helps,
Mav
Moderator
Moderator
Posts: 22,402
Thanks: 4,741
Fixes: 515
Registered: ‎06-04-2007

Re: 100 Mobile Minutes confusion

OK, found it now.
I was a bit confused as on the second page there was only a Back button and a Keep this product button. I didn't realise that clicking the latter would offer further options to change the telephone package. Cheesy

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

joclark
Grafter
Posts: 140
Registered: ‎09-03-2015

Re: 100 Mobile Minutes confusion

Fantastic. If you do have any more questions please do not hesitate to get back in touch Smiley