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100 Mobile Minutes confusion
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Re: 100 Mobile Minutes confusion
09-03-2015 3:44 PM
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Hi again, you can add this via the member centre by clicking on the link that says product change. I believe the first page asks about your broadband product. The second page will allow you to choose a new phone product, it is at the bottom of the pink highlighted box it simply says Include 100 mobile minutes for £3.00, with a tick box at the side.
If you find that you are going over the 100 minuets, please give the customer options team a call, they will be able to help further with add more minuets.
I hope this helps,
If you find that you are going over the 100 minuets, please give the customer options team a call, they will be able to help further with add more minuets.
I hope this helps,
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Re: 100 Mobile Minutes confusion
09-03-2015 4:03 PM
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OK, found it now.
I was a bit confused as on the second page there was only a Back button and a Keep this product button. I didn't realise that clicking the latter would offer further options to change the telephone package.
I was a bit confused as on the second page there was only a Back button and a Keep this product button. I didn't realise that clicking the latter would offer further options to change the telephone package.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Message 17 of 18
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Re: 100 Mobile Minutes confusion
09-03-2015 4:18 PM
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Fantastic. If you do have any more questions please do not hesitate to get back in touch
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