100 Mobile Minutes confusion
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: 100 Mobile Minutes confusion
100 Mobile Minutes confusion
05-03-2015 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In this thread it is mentioned that you can't have the mobile minutes added if you have LRS which I don't. I do have the Anytime call package, though. This seems to indicate that I can have them.
It states here that 100 inclusive minutes available for £3 per month (for packages taken on or after 8th May 2013). Does that mean packages taken for the first time or re-contracted after that date? I re-contracted in December 2013.
It's mentioned here that the Mobile minutes can be added by going to the Product change page once logged in to the portal but that is not available to me.
Some clarification of if and how this can be done would be appreciated, please.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: 100 Mobile Minutes confusion
05-03-2015 7:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: 100 Mobile Minutes confusion
05-03-2015 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tamar Telecom offer UK geographic numbers with 1000 mobile minutes (for diversion) for £4.99/month - You could divert your PN number to the Tamar number (using your anytime minutes) and then divert the Tamar number to your mobile.
Localphone offer UK geographic numbers for £0.90/month with calls to mobiles at 1.8p/min
Other providers are available etc etc
Re: 100 Mobile Minutes confusion
05-03-2015 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Mav It states here that 100 inclusive minutes available for £3 per month (for packages taken on or after 8th May 2013). Does that mean packages taken for the first time or re-contracted after that date? I re-contracted in December 2013.
Pretty sure this is for packages first taken on or after 8th May 2013, your package renewal would be on the same terms as it was before renewal.
I assume it must be possible to change to the newer phone package but there are different terms and conditions from the older packages.
I've no idea about the forwarding part though.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: 100 Mobile Minutes confusion
05-03-2015 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: dvorak might be worth clarifying that if you had the 100 minutes would they be eligable for call forward as well
It would be a poor show if they didn't especially as inclusive landline calls are.
Tamar Telecom seem to be aimed at the business user unless I misunderstood their website. I will investigate others further while waiting for a definitive answer from PN.
Quote from: pwatson Tamar Telecom offer UK geographic numbers with 1000 mobile minutes (for diversion) for £4.99/month - You could divert your PN number to the Tamar number (using your anytime minutes) and then divert the Tamar number to your mobile.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: 100 Mobile Minutes confusion
05-03-2015 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The only downside is that the cost of the virtual number (even though it includes 1000 mobile minutes) + PN's Call Divert means I'd be paying almost £7.49 a month. If I could keep it all in-house with PN using the 100 Mobile minutes it will save me £14.97 over the three month period. Not a lot but, as they say, every little helps
Basically any call diverted to my mobile I could ring them back using the unlimited calls with my EE contract or get them to call my mobile direct that way I'd only need a couple of minutes to take their details then get back to them.
I await a reply from PN.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: 100 Mobile Minutes confusion
05-03-2015 10:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 100 Mobile Minutes confusion
06-03-2015 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Interesting fact (well I thought so)
@pwatson The Localphones founder, Paul Cusack is one of the people behind the creation of PlusNet! (Well, I thought it was interesting)
Re: 100 Mobile Minutes confusion
06-03-2015 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have changed to the latest package (re-contract for 2 years - no issue with that) so can now add Call diversion and 100 Mobile minutes as and when required.
Oh, yes, my exchange is now classed as Market 3 so will be saving 53p a month (I previously had a very good discount for a Market 1 exchange).
Even discussed implications of taking FTTC and a house move within the next year.
Quite happy with the outcome.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: 100 Mobile Minutes confusion
09-03-2015 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am glad that you are happy with your new deal. To answer your question, yes you can add on the account caller divert when you like. All you need to do is follow the link http://www.plus.net/support/phone/call_features.shtml
Have a nice day
Re: 100 Mobile Minutes confusion
09-03-2015 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is a problem today (billing date), though.
The £4.49 broadband discount has not been applied which means my total bill is £31.93 and not £27.44 as agreed (there are no telephone call charges to be added).
What makes this more interesting is that ticket #100472249 states:
Quote COULD NOT REMOVE EXISTING DISCOUNTS. Added problem to LCST task vis Billing agent <Name removed> who will be updating the account. Customer may receive double discounts on 09/03/2015
I'd appreciate someone sorting this out as soon as possible.
Thanks.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: 100 Mobile Minutes confusion
09-03-2015 12:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good afternoon, just having a quick look at your account and the discount as you know has not been added. In short, my colleague has raised a task to ensure that in future you will receive the discounts which was agreed and discussed. I am sure that the agent which you have discussed this with will refund the over payment. I will also give him a nudge to let him know that the discount was not applied.
Thanks
Jo
Re: 100 Mobile Minutes confusion
09-03-2015 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Although I don't need to add the 100 Mobile Minutes till I know when I'll be away (probably need to add them in time for my next billing date) I had a quick check on the Product Update page but couldn't see any reference to them.
One further question, which I can not now remember if I asked the agent as we discussed quite a fair bit, was confirmation that the Mobile Minutes can be used as part of the Call Diversion.
Please thank the agent for his help, promised call back and sorting of problems in a timely manner - much appreciated,
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: 100 Mobile Minutes confusion
09-03-2015 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes the mobile minuets will apply with the caller divert up to the 100 minuets, after the 100 minuets you will be charged for these calls.
Thank you again for the positive feedback, it is always a welcome to hear
Re: 100 Mobile Minutes confusion
09-03-2015 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: joclark after the 100 minuets you will be charged for these calls.
Sounds interesting
One question still not answered is how can I add the 100 minutes. A search brings the following 100 minutes. The first link takes me to the Product change page where there is no reference the 100 Mobile Minutes.
Any advice would be great, thanks.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: 100 Mobile Minutes confusion