£100 Cashback Payment Delay
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£100 Cashback Payment Delay
11-08-2014 12:20 PM
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Joined Plusnet via Quidco on 28/5/14 - purchase tracked OK no issues BUT there have been repeated "Payment Delay" statuses posted in my Quidco account. WHY?
I raised Question #89253742. and your support team is asking me to go back to Quidco and raise a 'My cashback has not tracked' query. BUT my purchase HAS tracked - It is Plusnet that are delaying payment !
What's going on here?
Re: £100 Cashback Payment Delay
12-08-2014 7:58 AM
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It might be an idea to persist with QuidCo.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: £100 Cashback Payment Delay
12-08-2014 12:44 PM
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Quote from: Mav ... It might be an idea to persist with QuidCo ...
I am dealing with Quidco and they blame Plusnet.
I feel piggy in the middle here with Plusnet trying to wriggle out of paying the cashback.
Re: £100 Cashback Payment Delay
12-08-2014 12:54 PM
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My experience with Quidco seems very different from yours (maybe because the amount in my case was a lot less - £26) but I do think you should insist that QuidCo sort this out. Looking back at my communication from them they stated:
Quote Do be assured that we're always on the case for you when your cashback is delayed, but regrettably it can sometimes take longer than we'd like to obtain your cashback for you.
However, we wouldn't like to see you wait any longer than you already have for this payment, so on this occasion I'm more than happy to arrange for the payment to be made to you from Quidco. We'll then continue to chase the retailer up on your behalf, and recoup the funds at a later date.
Good luck and I hope you get paid soon
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: £100 Cashback Payment Delay
14-08-2014 6:57 PM
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I'm very sorry to hear that you have experienced a delay in receiving your cashback.
Do be assured that we're always on the case for you when your cashback is delayed, but regrettably it can sometimes take longer than we'd like to obtain your cashback for you.
However, we wouldn't like to see you wait any longer than you already have for this payment, so on this occasion I'm more than happy to arrange for the payment to be made to you from Quidco. We'll then continue to chase the retailer up on your behalf, and recoup the funds at a later date.
I'm therefore pleased to tell you that your transaction will update to 'confirmed' status within the next hour or so.
I do hope this is a satisfactory resolution for you, and I do hope this gesture demonstrates our commitment to our members. We're always here to help.
And have just been paid!
Plusnet were no help at all - kept insisting I should query my tracking with Quidco which was of course in order.
Folks - be very wary of the generous cashbacks offered by Pkusnet - you may have to rely on the goodwill of the cashback website !
Re: £100 Cashback Payment Delay
18-08-2014 12:06 PM
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I'm glad to hear that's been resolved via Quidco. I've passed your information on to our Marketing team to look into why you had the receive payment from Quidco. Once I have any further information I'll be back in touch.
Re: £100 Cashback Payment Delay
18-08-2014 2:37 PM
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I'm very sorry for any inconvenience caused by this.
Quote be very wary of the generous cashbacks offered by Pkusnet
Please note that the cashback offers are not offered by Plusnet. The cashback offer in this instance was offered by Quidco.
Re: £100 Cashback Payment Delay
18-08-2014 3:39 PM
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I can remember there were vouchers at one time (but that is going back many, many months).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: £100 Cashback Payment Delay
18-08-2014 4:08 PM
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I believe that Plusnet did offer cashback waaaaay back in the day, however, nothing of recent. It's all handled by third parties and affiliates these days.
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