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1 month and ive give up with plusnet

grickards
Hooked
Posts: 5
Registered: 28-06-2017

1 month and ive give up with plusnet

been on hold for sice 5.40 its now 7.21and still no answer been over charged by over £40 with money coming out of my account that shouldn't in drips then you take £42.99 instead of £24 taking me over drawn again on my account so I'll be charged for that again. still not got my money back and you've now cut me off and I've been with you 1 month are you for realHuh?
2 REPLIES
grickards
Hooked
Posts: 5
Registered: 28-06-2017

Re: 1 month and ive give up with plusnet

7.47 and I'm still on hold
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: 1 month and ive give up with plusnet

Sorry to hear of the wait time you experienced.

 

Looking at your account, the payment you're referring to wasn't taken and has since been credited to the correct amount following a conversation with Anoush via Facebook.

 

Looking at your account, we've also not applied any restrictions yet, however you may see a payment reminder screen that you can bypass by clocking the Acknowledge and continue browsing link under the Log in and pay button.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team