Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
I'm wondering why my a/c shows a charge on two 0345 number calls, (both less tha one hour), on friday 17/01/20.
Ithought they would be included in my anytime calls.
Thank you for the message on this issue.
I've had a look over the bill and I'm as surprised as you to see the charge being applied. As a result I have applied a credit for the same amount of these 2 calls onto your next bill.
If for any reason additional charges are incurred then please don't hesitate to let us know.