cancel
Showing results for 
Search instead for 
Did you mean: 

0345 numbers

zillfish
Newbie
Posts: 3
Registered: ‎03-01-2020

0345 numbers

hi, 

I'm wondering why my a/c shows a charge on two 0345 number calls, (both less tha one hour), on friday 17/01/20.

Ithought they would be included in my  anytime calls.

cheers, bill

1 REPLY 1
TedT
Plusnet Help Team
Plusnet Help Team
Posts: 41
Thanks: 4
Fixes: 3
Registered: ‎23-12-2019

Re: 0345 numbers

Thank you for the message on this issue.

 

I've had a look over the bill and I'm as surprised as you to see the charge being applied. As a result I have applied a credit for the same amount of these 2 calls onto your next bill.

 

If for any reason additional charges are incurred then please don't hesitate to let us know.

 

Regards

Kev

If this post resolved your issue please click the 'This fixed my problem' button
 Kevin T
 Plusnet Help Team